Review of Brian D Suttie (Chesham) Ltd by Nick

I booked for an eye test and a contact lens test. The tests themselves were fine and I have not problems with the medical aspect of this practice. My family have been using Brian Suttie for glasses for some time with no problem. However, beware of what is best termed the sharp practices when it comes to payment. Although I had only asked for a test, I was told that if I wanted to buy contact lenses I would have to sign up for a monthly aftercare plan at just under ₤10 a month. This would cover a lot of things that I hadn’t asked for and the next year’s test and any emergency appointments in between, but did not include lenses or the test that I had just done. Despite being very clear that all I wanted was a test, I was repeated told that this was a good deal for me. It isn’t a good deal for me because it would cost ₤114 for the next year for a test that I would pay ₤30 for! It is only a good deal if I actually want any of the other things that an aftercare plan provides. Even though I was clear that I was not interested in a monthly plan, they then tried to sell me a cheaper monthly plan at ₤6 a month! The clincher however, was being charged for a second test. I had been given some sample lenses to try and asked to come back the following week. The impression given was that this was just a routine follow up and I was certainly not told that there was anything more than that and certainly not told that I would be charged for a second test. Guess what? That’ll be ₤30 please. I certainly wouldn't have gone back if I'd been told I'd be charged for another test, but I get the impression they knew that.